Manufacturer ThyssenKrupp says it will use Microsoft’s HoloLens technology to “transform the global elevator service industry”.
The company says the “mixed reality” device will be used by 24,000 of its service technicians, helping them to do their jobs more safely and efficiently and “keep people and cities moving better than ever before”.
Using HoloLens, technicians will be able to visualise and identify problems ahead of a job and have remote, hands-free access to technical and expert information when on site.
Initial field trials have shown that a service maintenance intervention can be done up to four times faster than before by using HoloLens.
Andreas Schierenbeck, ThyssenKrupp Elevator chief executive, said: “Our goal is to increase efficiency, raise uptimes and speed up service interventions to ensure mobility equipment is always running as it should.”
The global elevator service industry is valued at over $44bn a year and more than 12 million elevators transport over 1 billion people each day.
Global revenues from elevator-related services are forecast to rise 4.9% a year through 2019 to $56.3bn.
Image via ThyssenKrupp
